FAQ

Frequently Asked Questions 

1. Do I need a referral or prescription from my physician?
Yes, all treatment requires a physician's referral.  Your referral/perscription is required for your evaluation.  You can bring it to your first visit or your referring physician may fax the prescription to our office. 

2. What information do I need to bring with me/know for my first visit?
You will need your prescription, driver's license, and insurance card(s). If you have a list of medications (prescription and over-the-counter) you are currently taking or medical procedures you have had, you may bring them and we will make a copy for your chart. You will also need to know the name of your referring and primary care doctors, as well as any tests (MRI, X-ray, etc.) you have had related to your injury. 

3. How long is each visit?
The evaluation may take up to an hour and 30 minutes, including paperwork.  Regular treatment sessions will last 45 minutes to 1 hour.  

4. What should I wear?
Please wear loose and comfortable clothing, such as t-shirts, shorts, and sweatpants.  All of our treatment rooms are private, you may change before your appointment, if needed. 

5. What if I have a co-pay or deductible?
While we verifiy your insurance, we do not guarantee the information is correct, therefore your co-pay is expected at the time of service.  We accept payment in the form of cash, check, or credit card (MasterCard, Visa, Discover, American Express). 

6. Will I see the same therapist each visit?
Yes, the same therapist will follow you through each visit until you reach your therapy goals. 

7. Can I go to both the Mason and Okemos clinics for therapy?
You can receive treatment in either location and you will still see your therapist, regardless of the location. 

8. What can I expect at my first visit?
First, the therapist will talk with you about the reason you are being seen.  He/She will evaluate your current status.  Once the evaluation is complete, an individualized plan of care will be created.  You will begin treatment at your evaluation. 

9. What will a typical appointment entail?
Treatment will vary depending on the type of therapy you are receiving.

-Physical Therapy: Treatments generally consist of hot/cold packs, exercises, stretching, and manual therapy.  Your treatment may also include ultrasound, electric stimulation, paraffin wax, and traction.
-Occupational Therapy: Treatment consists of manual therapy, activities related to fine motor skills, and activities of daily life.
-Speech Therapy: Treatment varies greatly depending on the reason for therapy.